Vacancies

Client Services Administrator

Location – USA

Job Type: Full-time, office or remote based, fully supported

About Accredit:
Accredit Solutions is a dynamic software company servicing the major sporting, and event industries. Headquartered in London with offices in the USA, the UAE, and Australia, Accredit works with many of the world’s most high-profile sports clubs & teams, major sporting tournaments, stadiums, live events, as well as government agencies across the globe. We are actively expanding our US operations to support our rapidly growing customer base, which includes high-profile major clients in the leading USA sports environments that include the NFL, NBA, MLS, NHL, as well as sports such Horse Racing, Golf, Marathons Live and Government events. Accredit Solutions has fast established itself as the industry leader for credentialing software within the USA.

The Role:
We are looking for a client services support administrator, to work within the client services support team supporting in the day-to-day administration activities to assist these clients. For the right person, this is an opportunity to be a part of the fastest growing and trusted credentialing software business in the USA. This is an entry level position with lots of opportunity for growth and promotion within the organisation. You will be working as part of a highly experienced team in the USA and will be involved in all aspects of the client services business function. You will learn about credentialing, event operations, software set-up, software testing and client services.

Under general supervision, the Client Administrator role is to assist the Client Services Director and Managers to deliver excellent service delivery to Accredit clients. You will report to the Director of Client Services USA and will work alongside our team of Client Services Managers to ensure the highest service levels are always delivered to the expected standards. You will be involved in some of the USA’s most prestigious sporting and live events, that Accredit Solutions is proud to have as customers. This is an excellent opportunity to work in a fast-paced environment that will challenge you but within an organisation who will support your growth and your career development.

Duties:
Daily duties include supporting the client services team with the general administrative function; to be successful in this role, you should be a highly organised and excellent communicator who’s able to build relationships within the team and the companies client base. You should also be familiar with help desk software and CRM type systems.

Key Responsibilities:

• Support the Director or Client Services and Managers in implementing key tasks for client delivery
• Carry out administration tasks as instructed by the Director of Clients Services USA
• Assisting the implementation of new client system rollouts and updates
• Providing first line client service support to Accredit clients via support desk (Zendesk)
• Escalating issues to the client services managers through investigation
• Supporting user acceptance testing and reviewing for issue snagging
• Participate in online product training with Client Services team
• Assist in the production of key documentation (internal and external)

Skills:

• Self-starter, with the ability to work remotely
• Ability to work alone or as part of a team
• Ability to work with Microsoft Office tools (Word, Excel, PowerPoint, Outlook)
• Excellent communications skills – written & verbal
• Strong interpersonal skills, on the phone, in virtual meetings, face-to-face and within a team environment

Skills that are desirable but not essential:

• Experience working with credentialing
• Interest in professional sports
• Worked in a client-facing support function
• Has advanced level knowledge in IT or systems

Equal Opportunity

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.

Interested parties should apply here.